Password Expired

When your account is in the Password Expired state, your account’s password has expired.  This occurs every 90 days for Federal Government users or every 180 days for non-Federal Government users.  You will not be able to log in when your account is in the Password Expired state.   To activate your account, follow the steps below:

  • Attempt to log in to SAM.  An error message will appear informing you that your account is in the Password Expired state.  Select “Send Email” to send a reset password email.  Select the link in the email and change your password to activate your account.  Your new password must be different than your previous ten passwords and conform to the password requirements.
  • If you no longer have access to the email address for your account, select “Update Email Address” to update your email address on file.  You may perform this action only if you have an individual account.
    • First enter the current email address tied to your SAM account.
    • Next, answer one of your security questions.  NOTE: Answers to security questions are not case sensitive.
    • After completing the first two steps, you can enter a new email address and select “Submit” to change your email address and send a reset password email to your new address.  Select the link in the email and change your password to activate your account.  Your new password must be different than your previous ten passwords and conform to the password requirements.