Inactive

Your user account can become Inactive either after an extensive period of user inactivity, or if you choose to manually make the account inactive.  If you have roles, those roles will be removed, and SAM will notify your administrator(s).   In order to prevent the account from becoming inactive, you should log in to SAM at least once every 13 months (395 days).  To reactivate your account, follow the steps below:

  • Attempt to log in.  An error message will appear informing you that your account is Inactive.  Select “Send Email” to send a reset password email.  select the link in the email and change your password to activate your account.  Your new password must be different than your previous ten passwords in SAM, and conform to the password requirements.
  • If you no longer have access to the email address for your account, select “Update Email Address” to update your email address on file.  You can only perform this action if you have an individual account.
    • First enter the current email address tied to your SAM account.
    • Next, answer one of your security questions. NOTE: Answers to security questions are not case sensitive.
    • After completing the first two steps, enter a new email address and select “Submit” to change your email address and send a reset password email to your new address.  Select the link in the email and change your password to activate your account.  Your new password must be different than your previous ten passwords used in SAM, and conform to the password requirements.
  • Once you reactivate your user account, you will need to re-request all of your roles in SAM.